India Post — misbehavior and non delivery of speed post service at vile parle post office; mumbai

Today I went to your above office for sending one envelop throgh speed post at around 2.15pm.one lady sitting on counter told me wait, I waited till 3..00pm then I again requested will you please accept my consignment for speed post, she turned deaf ear, I again very politely requested for the same this time she very roudly replied "dikh ta nahi hai mera password nahi chal raha hai" and she left the seat.I went to her superior mr.PRAKASH SAVDE(as told by him) for doing the needful but he in very tone said "when you have been told by counter clerk that her password is not working why you came to me"I said, that means my speed post will not be done today, his answer was YES.
If things would go like this and not arrest timely, the already ailing p&t will further deteriorate.my sincere request to take stern action against such employees.
HERE I WOULD LIKE To MENTION THAT THERE IS COMPULSION OF SENDING ITR-V BY INCOME TAX DEPARTMENT THROUGH speed post ONLY SO I WENT TO POST OFFICE, had there be no such compulsion I would never be there.