India2Shop — assured gift not received

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:www.india2shop.com

My assured gift not received.
I have done an online shopping from india2shop.com from where my assured gift which was dell laptop was to be delivered along with the ordered product. I received my product but still my assured gift not received. After having conversation on email and customercare they replied that i need to pay service tax and handling charges which they didn't inform me before.
I inform them i am ready to pay on to pay basis but they deny this
Please suggest me what to do
Arvind gaikwad
Order no. Ords17788569
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I got this call from India 2 shop that i am lucky customer who is assured a free gift if I purchase their deal of the day offer of 8252. I selected I Phone 7 for my assured gift and paid amount of 8252. I was told that my gift has been dispatched same day and provided tracking number. After 5 days I got my Deal of day offer but no sign of Apple I phone for which I had gone ahead and accepted their terms. After calling their help line, came to know that my I phone is stuck in Thier logistics and I have to pay GST and packing charges. This was never informed during the initial call. I ageed to pay the above payment. After 3-4 more follow ups, I was again up for a new suprise, I need now pay insurance as well. All this was never communicated. Only after following up they are coming up with new charges. Now I have paid almost 30% of amount. An item which was supposed to be free, ended up paying 30% of the amount.
Still I have not received my assured gift. It's been 3 weeks. Calling them daily but they do not have tracking number for such a valuable item costing 70000 but they gave me tracking number for item which costed 8252. Hahaha. Do not know what to do. Laugh or cry.
prakash.dubey's reply, Aug 23, 2017
Hi, Today I have made a complaint in consumer Forum : http://consumerhelpline.gov.in/ and I will suggest you all to make a complaint in consumer forum.
You can call on toll free no : 1800-11-4000 and give all the details regarding your complaint, for Reference you can suggest my Complaint no : 399834

All the Best

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    Uttar Pradesh
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