Indiaideas — upi payment amount deducted however; not credited to merchant

Address:

411027

I had made a payment of 9064.75 towards my insurance policy with Aditya Birla. While making the payment I selected UPI option and the amount was routed through [protected]@icici
The amount was deducted from my bank account however never credited to Aditya Birla. The payment details are:

Date of payment: 24th Apr'19
Time: 2:13 PM
Paid to: [protected]@icici
Amount paid: Rs 9064.75
UTR:[protected]
Paid from: Phone Pay UPI