Indian Bank — amazon refund is successful but not showing in bank

Address:

Phulong, Near Madina masjid, Nizamabad, Andhra Pradesh, 503001

Amazon refund is successful but there is problem with the bank after showing and submitting the refund reference id:423290 and processor trace id:- rchy[protected] their are denied the refund without checking, or their wantedly ignoring it or their don't have knowledge how to deal with and it happens before also with the same bank and i also like to share the same incident happened with my friend with sbi but after showing the refund reference id and pti the amount is reflected in his account.