Indian Bank — amazon refund not received

Amazon will refund my amount rs.4005 on 21.01.2016 ref no:[protected] but still the payment was not received. So please clear the payment for my account no:[protected] malapit branch vellore dist. I will pay through using my debit card. I will ask amazon customer care she will give the reference no then she told contact a bank customer care. I will contact bank customer care she told register online complaint