Indian Bank — amount initiated but not credited

Address:

Moradabad, Uttar Pradesh, 244001

Hy i m odring a oder 24th feb with amazon and suddenly i was cancelled but the debited amount is not credited in my account and amazon says that amount should be reflecting in my account by 3 to 5 buissnes days but
It's over on 2nd of march and my amount was not reflecting in my account please have look in to it and resolve the issue. And amazon says they process the refund successfully. But yet the amount not credited.