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Indian Bank — balance issue

As i have ordered a product from amazon and have returned it so there was refund amount initiated from their end on 21.01.2019 at 02.02 am and the reference no is:[protected] but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this. As per them as lodged complain on spgrs andref no: ibcwe[protected] its still in pending no action is been taken. As per amazon they instructed to file a charge dispute but wen i am trying to get it done through indian bank i have been told that no such facility is there. Please look into the matter at the earliest. Then again yest i registered ibcwe[protected]. Please look into this matter as its very serious. My account no :[protected]
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Complaint Status


[Jan 29, 2019] Indian Bank customer support has been notified about the posted complaint.
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    Indian Bank
    Customer Care Service
    Customer satisfaction rating
    12%
    Complaints
    2816
    Pending
    0
    Resolved
    346
    Indian Bank Phone
    +91 44 2813 4300
    Indian Bank Address
    PB No: 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai, India - 600014
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