Indian Bank — Bank money transfer pending

Address:

B.40 , TIT colony , Neemuch .

Dear sir,
I yash enterprises am highly requesting for the refund of amount 20, 000 rupees which i tried to sent to (krishna engineer) on date[protected] from my current account ([protected]) . When i made the transaction the amount of 20, 000 rupees were taken from my account but the transaction never happened and it's still on pending after this happened i tried to call many times for registering my complain and all i got from there is that you should call B.H.I.M customer care no.([protected]) but no one has picked my call ever since . The transaction which is still pending was tried to made on[protected] from my current account ([protected]) the transaction number was[protected] and was of amount 20, 000 rupees.
kindly, take strict and necessary investigation of my complaint and please refund me my money as i am in need of that.
thanking you
your's sincere customer
yash enterprises
mob.no. [protected]