Indian Bank — cash not received from atm

Address: Vijayavihar, Kollam, Kerala, 691538

Atm-cash not recieved from atm
Name-vijayababu
Account numner-[protected]
Branch-chengamanadu

Sir,
On 30-07-19 from sbi atm (Atm id[protected] used my atm card for withdrawal rs.5000/- at 13.08 pm, but i not received money from atm and then i tried again in same atm at 14.05 pm, but i still not received money, i have reduce money in my account total rs.10000/- which was i have not received. I have complaint in mother branch several times.
But till date i have not received at all. Now they are asking me to pay rs500 for register complaint.
I am attaching here the screenshot of atm withdrawel notification text message that i got via bank alert and atm details which have displayed at the sbi atm.

Please do needful as soon as possible.

Thanking you.