Indian Bank — e tax payment twice debited and no refund pan abkps07983m

Please refer my earlier complaint no. Ibewe[protected] dated 05/11/2019. Till date no developments and present status of the complaint not known. Please look into this matter at the earliest. Amount of complaint is rs.12780/- pending from 14/07/2018. The details are given below. On 14/07/2018 tax e payment done of rs.12780/- and account got debited twice, challan generated as
Cin 99402 bsr 0261632 and cin 99415 bsr 0261632. Income tax department says the amount is not reflecting in my form 26as. Asked me report the bank for verification in form 24g. Excess amount not refunded.
Please look into this matter and do the needful.