Indian Bank — electricity bill payment not credited in tneb account

Address: NO.246, WEST PONDY ROAD ,VALAVANUR, 605108

I have paid eb bill payment of rs. 5259/- (Five thousands two hundred and fifty nine only) on 27th june 2019 at 08.20 am through my indian bank account. Transaction id is b6fff39e07984e32371c. On the same day i have received the information form the bank that the transaction was successful. But eb connection was disconnected on 17th july 2019 due to the not paid the eb bill. Then the bill was paid directly in the eb office. Then i went to the indian bank to register a complaint on 19th july 2019 not credited the eb bill to the tneb and the amount deducted from my account to be re-credited to my account. Even though 78 days completed after my complaints registered in the indian bank i didn't receive any reply from indian bank authorities so far. Kindly consider my request and take necessary action to solve the problem and credited the amount to my account as early as possible.
Thanking you,
Account details :
Name of the account holder: a. Tamilmaran
Account number:[protected]
Name of the bank : indian bank
Name of the branch : valavanuri
Ifsc code : idib000v062

Yours truly
A. Tamil maran
T