Indian Bank — friends adult diaper

Sir/ madam
I have ordered an item on 17th july 2019 in amazon but cancelled that item after payment. From amazon customer service the refund process was initiated and they completed. But till now the amount is not yet credited in to my account. I have contacted amazon customer service for this issue they said to track bank provided with reference number of the ordered item. So kindly try to resolve my issue asap.
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My refund is not credit UPA ID[protected] but amazing saying we are a friend but your bank is not responding check that ID my my account number [protected]

Kk Brothers's reply, Jul 25, 2019
But Amazon customer telling me we are refund your amount but your bank was not credited to your account
Kk Brothers's reply, Jul 25, 2019
My payment successful see it but refund is not successful

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