Indian Bank — hand bag /refund initiated but could not get the amount..

Address:

Mirthipadu, East Godavari, Andhra Pradesh, 533293

Name: seetha ratnam pippalla
Acc (protectd)
Mobile:[protected]
Refund ref num:[[protected]]
Bank - indian bank

I have purchased handbag from amazon on[protected] by making payment of 716.68 through indian bank debit card. I have returned the item and amazon initiated refund on[protected] with refund reference number of[protected].i visited bank they told me to write complaint. .When i contacted amazon, they requested to file charge dispute with indian bank customer care. It is the practical issue and may happen again in future for which bank should be ready with solution.