Indian Bank — I'm complaining about missing of xerox copy of original documents

Address:Coimbatore, Tamil Nadu, 641035

Ref no:hlb261315. I have submitted all the xerox copy of original plot transaction documents (Pathram). Finally at irp coimbatore center, the xerox copy of all the documents are missing. Again i have been asked to give the xerox copy of all original documents. Where went wrong? Please investigate. My worry is all about that the missed xerox copy should not be misused.
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I request you reflect the amount of Rs.2437.00 to my account which is already initiated from amazon.in on Thursday 20 December 2018 4:31 PM with Authorization Code (Refund Reference Number):[protected] that was provided on Saturday 22 December 2018 1:00 AM.
Account no:[protected]
Ifsc code:IDIB000S181
SRM university branch

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