Indian Bank — imps amount debited but payment not received another account

I am transfer 37500 amount in my indian bank account to my another catholic bank account using imps. But still payment not received. And also not return my indian bank also. I don't know what to do.
The msg from bank below

Your a/c xxx3750074 is debited by rs. 37, 500 total bal : rs. 1, 001.00 cr clr bal : rs. 1, 001.00 cr as on:14/01/2019 12:43 - indian bank
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Sir, i ordered water lilly R.O.system 10Ltr.on 13.12.2018.but i returned it on 14.12.2018. From Amazon i received sms that my refund amount Rs.4752.75 on 14 th December 2018 and this amount reflect with in 20th December 2018.but still now the amount didn't initiate..Take necessary step to get my refund amount.

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