Indian Bank — Indian Bank -refund amount

I have ordered a dress on Ajio online shopping and was cancelled due to some reasons and the amount paid has not been refunded yet but It was generated from their side on 18th December, 2020 and the refund ID is[protected].I have been contacting the Indian Bank customer Service for this issue and till now not even a single step taken from their side .And every time I'm facing this issue in case of refund. Please look into the issue at the earliest and refund it as soon as possible.
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Sir 25 th early morning I sent to bank of India r.s 5000 is note credited in two time I send but note credited benifiacary account pls re recruited my account in 10000 pls thank you

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