Indian Bank — money reversal

Address:

Chennai, Tamil Nadu, 600073

I purchased items on 26 jan 2019 in ponnu stores, camp road, chennai-73 at 21:21 hrs for rs.391/- and paid using my indian bank debit card.
Though money was deducted payment was not made to ponnu stores.
I waited for more than a week for the reversal of the money to my account.
However, money was not reversed.
I request you to kindly look into the query.

My account name: k benadict rakesh
My account number:[protected]
My account branch: rajakilpakkam, chennai-73.

With regards,
Dr. Benadict rakesh