Indian Bank — refund amount from amazon

Address:Bangalore, Karnataka, 560076

I have ordered a product from amazon and have returned it so there was refund amount initiated from their end on 20/12/2019 and the reference no is: 75503728355025517894604 but the amount has not been credited in my account till date and continuously i am contacting customer care for this but not getting a reply for this. As per them as complain on spgrs and ref no: ibcwe[protected] its showing completed but no action is been taken. As per amazon, they instructed to file a charge dispute but when i am trying to get it done through indian bank i have been told that no such facility is there. Please look into the matter at the earliest. Please look into this matter as its very serious.
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Indian Bank customer support has been notified about the posted complaint.
Jan 16, 2019
Updated by Amit Rander
I have ordered a product from Amazon and have returned the amount of 2099 Rs. it so there was refund amount initiated from their end on 20/12/2018 and the reference no is: 75503728355025517894604 but the amount has not been credited in my account till date and continuously I am contacting customer care for this but not getting a reply for this. As per them as complain on SPGRS and ref no: IBCWE[protected] its showing completed but no action is been taken. As per Amazon, they instructed to file a charge dispute but when I am trying to get it done through Indian bank I have been told that no such facility is there. Please look into the matter at the earliest. Please look into this matter as its very serious.

Account Details :
Name : Amit Rander
Account number :[protected]
amount refund 2099.00 Rs.
Complaint comments 

Comments

The amazon refunded my money but i still not found that money in my account regarding reference number[protected].
I am requesting you to kindly initiate the process and return my money back.

My old number [protected] change new Mobile number change new number [protected]
Najimul Hoque's reply, Jan 12, 2019
Change mobile number

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