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Indian Bank — refund not issued by the bank

My refund was processed from amazon on 19th jan 2019 and it should have been reflected in my account at most by 24 jan, but i have not received my refund of inr 698 rs still. I called the indian bank customer care number but they refused to check the refund reference number issued by amazon and also they refused me to file charge dispute form, moreover the online complaint system is also not working nor i am able to file charge dispute form, i have also called amazon customer service thrice and they have assured me that the refund is processed from their side on 19 jan only, but the bank is not cooperating me.
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Complaint Status


[Jan 27, 2019] Indian Bank customer support has been notified about the posted complaint.
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    Indian Bank
    Customer Care Service
    Customer satisfaction rating
    12%
    Complaints
    2829
    Pending
    0
    Resolved
    347
    Indian Bank Phone
    +91 44 2813 4300
    Indian Bank Address
    PB No: 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai, India - 600014
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