Indian Bank — Refund not received because Refund Reference Number not generated by the bank

Address: INDIAN BANK, Rajpur Chungi Branch

Website: Indian Bank

My name is Garima Kholiya. My refund was initiated by IGNOU on 21st of May.
It's been 5 business days since the refund is processed by IGNOU but I am not able to receive it in my account yet, because Indian Bank didn't generate the Refund Referance Number.

Refund ID is - rfnd_QXY8nBTjmzVrc1

Refund amount is- 6, 745 rupees.

My bank account number is [protected].

Kindly transfer the money as soon as possible.