Indian Bank — refund not received

Address:670681

I have made an irctc transaction on 12/02/2018 & canceled on 13/02/2018. Withdrawal of inr 385 ac xxx532891 drawn th pos id:00222562 on 12/02 at 11:05:07. Amount is not refunded yet. Already given a web complaint and it shows closed without resolving issue. Account number is [protected]. It has been one week after cancellation. I have already experienced same earlier.
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Using indian bank INDY PAY MOBILE app i tried to make a transfer of ₹3700, totally rs. 7400, the transaction failed but money got debited in my account TWICE TIMES. It has been 2 days and i am yet the get the money back.
A/c name : GORANG KUMAR
A/c no. :[protected]
Transaction date-27/02/2018

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