Indian Bank — refund not received from cancelled online purchase

Address:Thanjavur, Tamil Nadu

I have cancelled my Amazon order on 1st Feb 2019
Till 7th Feb 2019 I didn't receive it. They provided the refund reference number as[protected]. I didn't get proper response by Indian Bank customer care regarding this refund reference number. They said these numbers will not make any difference from their side.So I'm disputing this issue here. Please take steps regarding this as soon as possible.
Thank you
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    PB No: 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai, India - 600014
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