Indian Bank — refund not received from paytm

Arfu Prince

from Sivagiri, Tamil Nadu

Address:

632602

Dear sir
Name: m afsar basha
Ac. No :[protected]
Mobile:[protected]
Paytm refund ref number:#20190430111212800110168754867440898
Bank - indian bank

I have booked train ticket on 30th april 2019 by using paytm app, booking id ref no. [protected], unfortunately its failed to book, but paytm has said they have refunded immediately, but till now not reflect the refund to my indian bank account. Kindly help me in this regards

Warm regards
Afsar
[protected]

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Indian Bank customer support has been notified about the posted complaint.

May 25, 2019

Updated by Arfu Prince Dear Sir

Still refund not received Please see below mail received from Paytm Reference no.

Hi Afsar

As discussed over the call on your number******5805, regarding your concern registered with Paytm against order id [protected]. As checked, your refund of amount Rs. 1449.0 has been successfully processed on[protected] to your source bank account. Reference number for proof of successful refund to your bank: 85215229120917293011133.

To lodge a complaint with your bank please follow the below steps :
1.Call up your bank customer care on[protected] or raise mail direct on [protected]@indianbank.co.in & [protected]@indianbank.co.in and specifically, ask them to register a complain.

2.Ask them to provide you a complaint/docket number for further coordination.

Once you have raised a complaint, your bank will provide you with an appropriate resolution as per their timelines/policy. Please abide by the timeline suggested by your bank.
In case you are not satisfied with your bank's resolution, get back to us with the resolution provided by the bank towards your complaint.

Regards,
Paytm Care

May 27, 2019

Updated by Arfu Prince Still not solve this issue, kindly arrange for the refund at the earliest