Indian Bank — refund not reflected even after the time of recovery

I had paid bill of dth from phonepe app, but eventually it got debited twice so i had to cancel the transaction and i issued a request for refund. The company informed that the refund will be recovered within 7-9 days, but it has been more than 9 days, so i would want you to please look in to the matter and cope with it as soon as possible.

I request to make it fast as i’m afraid to lose the refund
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Respected Sir/Madam,
I tried to withdraw the amount Rs.500/- from Indian bank ATM Card at Panjab National Bank ATM, Kamarajar Nagar, Choolaimedu.I didn't get the money. But, Money debited from my account.Kindly Do the needful.

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