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Indian Bank — regarding my refund issue

Hello sir
Name =ramprasad
Acnum=[protected]
Branch=pallipat
Ifsc=idib000p013

Regarding refund issue
I purchased one product in amezon app. Then i returned 12march2020
That product cost is 699 rupees
. I called to amezon customer care executive and he said already refunded in ur account.. But still i didn't get money.. They give refund reference number also (7bjxc7yk0000k78mzpmb)
I checked my bank statement also.. There is no transaction about this.. Please resolve
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With Request ID: 85215220071010789214359, money from IRCTC has been refunded, however not have been credited to my account.

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