Indian Bank — return money request

Address:

Vill+po-lattipur ps-bathanaha dis SITAMARHI Bihar, 843322

Name:sajjan kumar
A/c:[protected]
Mobile :[protected]
Refund reference:1cvhqwzm0000k19y9o1z
Bank:indian bank

I have purchase milton mayur jug amount of 822 on 9/10/2019 and unfortunately it won't deliver to me. I made payment through indian bank debit card. Amazon initiated that amount on 14/10/2019. I call to bank and send mail as well but not yet any response from bank. My refund reference no is 1cvhqwzm0000k19y9o1z.
Kindly resolve this issue
Thank
Warm regards
Sajjan kumar