Indian Bank — rs.399/- not credited till 06/01/2020

Address:

Hooghly, West Bengal

I have purchased a shoe from amazon on 06/01/2020 by making payment of rs.399/- through indian bank debit card. I have cancelled the said item and amazon initiated refund on 06/01/2020 and they have shared transaction id 979150. I visited branch for solution but branch has no solution.
Kindly resolve the issue and credit amount in my a/c. Please solve my problem.