Indian Bank — the refund amount I didn't get

I had purchase shoes from amazon.in but due to certain circumstances i had to return it back... Amazon has initiated the refund and provide me a refund referrence number 75503729083028060837423... The amount is nit reflecting in my credit side of the passbook... So please kindly look into this matter and solve it as soon as possible... I went to my nearest indian bank they told me to write a letter i did that but after 3 days they revert me that from their end they cant do anything...
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I have order red tape shoes from amazon...but due to wrong item receive, i have to return it back...they have initiated the refund but its not reflecting in my account...as they have provided me the refund ref number 75503729083028060837423...so please kindly solve my problem as soon as possible

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