[Resolved] Indian Health Organisation [IHO] — unethical behavior
Delhi, Delhi, India
Hehelenchitra on Jan 11, 2019
I am not satisfied with iho after renewing.
1. My previous card was about to expire on dec 31st, 2018, when i got a call regarding renewing. Now the new date of expiry is dec 8th, 2019. Why have i lost 23 days?
I called cc and they said i should have asked the new date of expiry before renewing it seems and they said they cannot help.
2. I called to speak to a doctor after i received the reports the urologist prescribed. I was asked to send the report to [protected]@iho.in. I sent it on dec 31st. Still no call back.
3. I met a dermatologist and i took the prescription and went to apollo to get the medicines. But they said they will not accept iho voucher for them. So i had to spend rs. 2000 elsewhere to get them.
Apollo did not give me cod liver oil capsules, thyronorm 50 mcg, calcium tablets for iho voucher either.
Complaint marked as Resolved Mar 28, 2019
[Jan 11, 2019] Indian Health Organisation [IHO] customer support has been notified about the posted complaint.
Verified SupportIndian Health Organisation [IHO] Customer Care's response, Feb 25, 2019
Dear Ms. Chitra,
Greetings from vHealth by Aetna!
At the outset, we apologize for the inconvenience caused to you.
In reference to the issues highlighted by you and as per our discussion, we hope that all your queries have resolved.
Should you have any concerns, please feel free to write to us at [protected]@iho.in or call our helpdesk number[protected], from 8:00 AM to 8:00 PM (except national holidays). You can now download our vHealth by Aetna mobile app available on Android and iOS and book appointment with vHealth doctors.
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