Indian Oil Corporation — Deactivation of LPG Service without Notice-Consumer No:S40651

Address:

Bangalore, Karnataka

11 July 2015 From L.Valliammai 7/12, Hanumanthappa Layout 6th Main, Sultanpalya, R.T.Nagar Pot, Bangalore-560 032. To Indian Oil Corporation Customer Care. 4th Floor, Utility Buildings, J.C.Road, Bangalore-560 002. Dear Sirs, Sub: Deactivation of LPG Service without Notice Consumer No:S-40651 My online bookings from 26.06.15 (Ref 605826 and 606036) were subsequently cancelled. Then bookings were not accepted. To my online representation Ref No.2209026, IOC replied that inconvenience was regretted and the Dealer was advised to supply refill immediately on maturity of booking and on wait listed basis. My efforts to get proper response from SUDHINDRA INDANE GAS AGENCY were in vain. Subsequent complaints to IOC( Ref No.2227166 and two more) are yet to be looked in. On 09.07.15, when my son contacted SUDHINDRA again in person he was told that there were wrong credits of subsidy in my a/c and he asked for Bank statement. I am not checking bank account on a day to day basis. I am prepared to pay if there was any such credit. But it is highly injustice to deactivate the Service without notice. Till yesterday 08.07.15 neither IOC nor Sudhindra had told the reason for deactivation. To get this oral reply I struggled for 14 days. I received following subsidies in my Bank A/c from IOC Rs.568.00 on 30.03.15 Transaction id: [protected], 220.47 on 15.04.15 Tr.id:[protected], 220.47 on 15.04.15 Tr.id:[protected]. 200.17 on 12.05.05 Tr.id:[protected] and 200.17 on 22.05.15 Tr.id:30000644. If any of these credits is not for me I am prepared to repay. I should not be expected/ asked to give my Bank Statement to Indane Dealer. IOC can stop transferring subsidy to my Bank a/c till the reconciliation and recovery is completed. It is not proper to atop supply to a genuine customer.In this respect my husband had talked to IOC Customer Care yesterday by around 5 pm. I am urgently in need of gas. The cylinder in use will be exhausred in a day or two. I request your good office to take immediate steps to activate my Service and supply LPG cylinder within two, three days taking my date of booking as 26.06.15. Thanking you, Yours faithfully, L.Valliammai