Indian Oil Corporation [IOC] — After getting confirmation receipt of our online payment, order was cancelled

Cons. no. 20055, Ord ref no.[protected],
Agency Name Coastal Gas, Vypin

We have booked an order for gas on 07.09.2023. On Friday 08.09.2023 invoice was generated at 3.53 pm. Same day we have made online payment at 10.34pm. And received confirmation receipt also at the same time. But next day it was cancelled. So we enquired regarding this to agency, but they asked payment again, for deliver the cylinder. We have no money for make payment second time.

We would like to know that after making online payment why this order has been cancelled?

Looking forward your reply and solution for getting the cylinder at the earliest.