Indian Oil Corporation [IOC] — cancellation of cash memo

basant akhauri

from Noida, Uttar Pradesh

Address:

Old Pitampura, New Delhi, New Delhi, Delhi

Sir,

1. My consumer no. Is [protected] and my distributor is vidya sagar gas agency, old pitampura new delhi. I had booked my gas cylinder on 26 apr 19 with reference no. 843160. A cash memo no. [protected] was generated for amount rs. 706.50 on 29-04-19. Gas cylinder was not delivered even up to 30-04-19. I received a message on 01 may that the cash memo generated on 29 apr 2019 is cancelled. On contacting the distributor, they intimated that from 01 may 2019 price of gas has been increased to rs. 709.50 and i will have to pay increased rates.

2. As i had booked my gas cylinder on 26 apr 2019, my gas should have been delivered by 30 apr 2019. Why should i pay increased rates effective from 01 may 2019 while my booking is of date 26 apr 2019. I request that i should be delivered gas on the rates prevailing on 26 apr 2019. Gas distributor must ensure delivery of gas within 04 days of its booking.
Thanks

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Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

May 01, 2019

Updated by basant akhauri Sir,
Reference my complaint ID 2318182. Today in afternoon, a gas cylinder was delivered to me with new cash memo No. [protected] dated 01-05-19 and Rs. 713.00 was charged from me. As I had booked my gas cylinder on 26-04-19 and cash memo No. [protected] dated[protected] having description of Rs. 706.50) was already generated against my refill booking No. 843160 dated 26-04-19, the gas cylinder should have been delivered on 29-04-19 or on 30-04-19. The delay was on part of distributor. For fault of distributor why I have been charged Rs. 06.50 more. Distributor should be penalized for his act and my Rs. 6.50 be refunded.
Thanks.

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Comments

basant akhauri

from Noida, Uttar Pradesh

Sir, reference my previous complaint. In afternoon of 01 Apr 2019, the Vidya Sagar Gas agency, Old Pitampura, New Delhi generated another bill No. [protected] and charged Rs. 713.00 for gas cylinder which was Rs. 07.00 more than previously generated bill No. [protected] dated 29-04-19. This is unfair as I had booked my gas cylinder on 26 Apr 2019. I should have been charged at the rate prevailing on 26 Apr 2019. The delay in delivering gas cylinder occurred by late action of the distributor as such why should I am compelled to pay extra amount. The distributor should pay me Rs. 7.00 ie the extra payment.
Thanks.

Bhoomika Balegar

from Nadapuram, Kerala

Sir login with Xsparsh app is a problem, it’s not getting logged in and even after giving user name and password it’s showing invalid credentials so kindly solve this problem nor it’s not showing to reset or change password