[Resolved] Indian Oil Corporation [IOC] — Casual approach of distributors in case of emergency

S S Chakroborty

from Brahmapur, Odisha

Address:

700156

Kindly note that i am a consumer of indane gas services and my consumer number is 21952 and our dealer is m/s vikas distributors, new town, kolkata. Since i was not available my wife noticed the leakage of gas from the cylinder and immediately my father in law aged 78 years went to the distributors and pleded to help us with a technician who can come with him on the car and after fixing the job my father in law comitted to drop the technician back to the shop. But unfortunately the distributors behaved very rudely and informed that they will send the technician as per the availability.
Now we are unable to use the gas services and in a stage of anxiety as we have no clue when the distributor is going to send the technicians.
Request you to kindly help us in this matter.

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Aug 8, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Indian Oil Corporation [IOC] Customer Care's response We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.