[Resolved] Indian Oil Corporation [IOC] — Cheated by iocl dealer "sovereign service station" at mahim, mumbai-400016

srslegal

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 12 612
Website:	IOCL

On 20/04/2016 at around 7.50 p.M. Or thereabout, our managing partner advocate s. R. Shukla got filled up his car by diesel of rs.1810/- for 33.8 liters and sought to make the payment by his credit card. For single diesel filling, his credit card was swiped twice by the dealer, thus recovering two times of an aggregate sum of rs.3620/- from his credit card account for filling of one time diesel of rs.1810/-. The concerned attendant mr. Mahendranath pandey and the manager mr. Chunnilal refused to return the extra charges. Thus cheated deliberately. The extra charges should be immediately returned and strict action should be taken against the dealer, manager and attendant.

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Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.