Indian Oil Corporation [IOC] — Cheating at petrol pump

Address:

Pune, Maharashtra, 412207

I use to go for refilling my cars at IOC petrol pump (Yadav service station) at nagar road pune since last 5 years. I always felt that my car is not giving enough milage.. so every time i requested to mechanic to look in to this at the time of servicing but no use. Finally yesterday (10 Dec 2015) i caught the culprit behind this. It was not my car but the IOC petrol pump who has been cheating me since last 5 years by filling less petrol in a fraudulent manner. See how they did it with me... I told him to refill Rs 2000 petrol.. salesman inserted the nozzle in cars tank... As it reached 535 suddenly nozzle stopped relieving petrol... So he tried to show as the main machine has stopped working.. i told him to restart filling... he said machine stopped...so called a colleague to check the machine. Another salesman came n instead of doing something with the machine (for which he was called) he started promoting me the pouch which can increase the milage... during this the another salesman started the nozzle n petrol strared going in.. n meter started from 535 onward ( as it was not set to zero again) No one went near to the main machine. N there was no reason to go near the machine as it was working fine. The salesman stopped nozel at Rs 1465. N asked me to pay Rs2000. I was surprised why this guy asking for 2000 when he has given petrol only of Rs1465..? He said 535 earlier n 1465 now so it becomes 2000. I was completely stunned how he can do such a nonsense. I shouted very loudly on him n told him that he is trying to cheat me.. I kept shouting.. even more loudly. He realized that he has been caught red handed..so he immediately put nozel again in my car's tank n took the reading till 2000. This has happened many times with me.. Whenever i went there they always did same thing with me. Always nozzle stops somewhere 300 to 500 n again they start from that point onward but later says sir earlier amount that much n this amount you can see on the screen of pump so altogether its equal to amount you requested. This is horrible... disgusting... unacceptable. I m sure they might be doing this to other customers as well. What's the solution for this...?? How they can be made all right..?? What about my compensation for the money i have lost during last 5 years. Every month i refill my both cars with 2000 & 2500 petrol..so monthly 4500. So every month they cheated me with an amount of Rs1000 (as an average of Rs500 per car per refilling). So in last 5 years i have been cheated with Rs60, 000. Its a big amount..i want this back. I will go to any extent... but will take this money back from Yadav service station. You are the 1st level. So its my humble request to you please take proper disciplinary action against them n also get me refund Rs 60000, i will be thankful to you. I hope you won't disappoint me. As a responsible n trustworthy company you will surely serve the justice. If i dont get a proper solution from you..i will right to petroleum ministery as well as to Modi Jee. Also won't hesitate to file a Complaint in consumer court. Waiting for your reply. Thanking you Dr SK Tyagi