[Resolved] Indian Oil Corporation [IOC] — Cheating in filling petrol

gaurigupta

from Delhi, Delhi

Address:

New Delhi, Delhi, 110017

This in with regards to an Indian Oil Petrol Pump - Rajkumar Service Station located at the IIT Crossing, Hauz Khas.

Date of latest incident : 15th April, Time: 9:47am

Below is my Experience:

This is around the 7th time that this has happened to me at this petrol pump.

I always get autocut, full tank petrol filled. But at this petrol pump, as they start filling the petrol, by the time the reading comes to around Rs. 300 (Rs. 321 to be specific), their electricity gets cut and they start restart the filling of petrol. Afterwards, they add this extra 300 rupees to the total cost. The petrol filled in the next round (after electricity cut) is already a little more than the normal full-tank cost (at the other petrol pumps). On top of that they claim that they have filled Rs 300 worth of petrol, which is beyond the capacity of me petrol tank!!

How is it that they always have an electricity cut when the meter reads around Rs. 321! I just spent Rs 2550 for full tank when it never goes beyond Rs 2200!

On top of it, the employees tell me that if I don't pay the (cheated) money, it will get deducted from their salaries.

How do I get serious attention to this ongoing scam here?

Was this information helpful?

No (0)

Yes (0)

Jun 8, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.