[Resolved] Indian Oil Corporation [IOC] — Cheating - petrol filling

SKChakraborty

from Kolkata, West Bengal

Address:

700084

I own a maruti swift dezire car (Make : 2013) in kolkata.

Usually i go for petrol filling on full tank basis (35-36 ltrs) which gives a mileage between 530-550 km (Approx 15 km/ ltr). I always buy petrol from hpcl petrol pump in kolkata.

On request from one of my colleagues i bought 36.98 ltr of petrol on 21.04.2016 from m/s shantanu carfil, i/10 b. P. Township, block - c, boisnobghata patuli connector, kolkata -84. The car ran under similar condition and i got a mileage of 476 km (Approx 13 km/ ltr). I was a bit surprised with the mileage.

Again on the 07.05.2016 - i bought 35.56 ltr of petrol from the same petrol pump. This time i got a mileage of 440 km (Approx 12.4 km/ltr).

Under this scenario, i decided to switch over to my old hpcl source. On the 20.05.2016 - i bought 36.92 ltr of petrol from the hpcl pump. I have got 520 km mileage (Over 14 km/ltr) - this time there was continuous use of ac for a few days, which i normally avoid.

The above data is a clear indication that the said ioc petrol pump is swindling petrol and deceiving customers.

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Aug 4, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Indian Oil Corporation [IOC] Customer Care's response We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.