Indian Oil Corporation [IOC] — complaint about not being delivered from cylinder time

Address:

Bagpat, Uttar Pradesh, 250606

I govt. Servant from my village far away in delhi and my elderly parents live in the village. But every time the gas cylinder is booked, the gas cylinder does not reach the village from time to time and whichever gas cylinder goes to distribute in the village, it takes money from the cash memo separately from the villagers, which is against the indian government rules. Legal action should be taken against distributors of such gas cylinders.