Indian Oil Corporation [IOC] — complaint regarding indane cylinder delivery and agency misconduct rude behavior

Address: 17E,635 Ambethkar puratchi nagar Pillayar kovil Street Perungudi Raiway Station

Dear Indane Customer Care.
My Consumer :ID [protected]
Dealer Name : Ganapathyvel Indane Gas Agency

I am writing to formally escalate a recurring issue with the cylinder delivery service from Ganapathyvel Agency.

Whenever I place an order for a cylinder, I pay the full amount online in advance. However, during delivery, the delivery person still demands an extra ₹90 in cash. If we refuse to pay, he misbehaves and argues with the ladies in the house, using very harsh language. This behavior is unacceptable and feels more like harassment than a professional service.

I have escalated this matter multiple times, but there has been no response. I have also tried contacting:

Mrs. Devi (Ganapathyvel Agency) at [protected] – she does not answer calls or reply to messages.

Ganapathyvel Agency Manager at [protected] – he also does not respond to calls or messages.

In addition, the agency is demanding ₹350 every three years for "gas checking", without providing any documentation or proper explanation. When I asked about this, no one from the agency could give me a valid answer.

This situation is highly concerning. It appears that the agency is collecting unauthorized charges and providing poor customer service. I would like to know:

Who has authorized these additional charges?

What action will be taken against the delivery staff’s misbehavior?

How Indane ensures that its agencies operate professionally and do not exploit customers.

I request an urgent resolution to this issue and a clear written response from Indane.

Thanks & Regards
Arularasan
[protected]