Indian Oil Corporation [IOC] — Complaint regarding leakage in gas cylinder

Sirs,
I have lodged a complaint online about leakage in my gas cylinder vide SR no.[protected] on 25/07/2023.

I have received an email on 27th April 2023 as follows:

[protected]@indianoil.in
Apr 27, 2023, 6:16 PM (2 days ago)
to me

Please refer your feedback on My LPG cylinder is having leakage. It was in use for some days. Unexpectedly we realized that the cylinder is leaking. I
called the emergency number but it is not working. Therefore, you are requested to kindly do the needful urgently.
Thanks
R S PILLAI
Mob.[protected]
with SR no.[protected]
Reply from our Customer Feedback Officer is :-
Distributor was advised to send mechanic.
At the outset, we regret for the inconvenience caused to you. We are advising the distributor to attend the complaint asap if not already attended by now/if required they will replace the cylinder/PR immediately as per the policy . For emergency/leakage in future, kindly call 1906 24X7 or our CSC no.[protected] during office hours on weekdays.
SRI SAILA GAS SERVICE srisaila.[protected]@gmail.com [protected] / C. RAJANI [protected](Satish Mgr)

It's a matter of great concern that nobody from Indian Oil Corporation / it's dealer had bothered about the gas leakage complaint which is a serious matter even after five days from the date of complaint.
Nobody has reported here till 4.00 PM on 29/04/2023 and the defective cylinder is kept at my residence.

Therefore you are requested to make an enquiry and do the needful urgently.