Indian Oil Corporation [IOC] — Complaint regarding non-receipt of subsidy - lpg id. 3 [protected]

Address:	560076
Website:	ioc.co.in

I am a customer of ROHITH INDANE GAS SERVICE, Bangalore. I have received a refill cylinder on 25th January 2016. But the subsidy for the same is yet to be credited to my bank account.

In view of the above, I had posted a complaint on the portal on 16.02.16. Final reply given for the complaint was completely irrelevant. As such, I again reiterated the grievance on 19.02.16. But the earlier reply was repeated. I attach copies of the complaints and the replies for your ready reference. (Docket No.2546374 and 2550898 respectively).

In view of non-redressal of my grievance, I called on your offices on 02.03.16 along with relevant records. I was informed by your official that as per your records, I have given up subsidy. In the regard I wish to appraise you of the following facts:

Firstly, as I cannot afford to forego subsidy, I have never opted to give up the same.

Secondly, why was this fact not conveyed to me when I posted my grievance on portal twice earlier?

I was informed that the above said option, falsely said to have been exercised by me, was recorded on 25th January, 2016. It was on this day that I had a verbal dual with the distributor's office manager for their persistant unethical trade practices. It is their regular practice that the bill generated will be cancelled unilaterally. The same will be regenerated after long delay and repeated reminders. As I had verbal dual with the distributor regarding the same on 25th January, it is obvious that my present grievance is a result of their mischief.

I request you kindly to look into the matter personally and help me get my eligible subsidy. You may also kindly cause setting right the wrong noting in the records.