Indian Oil Corporation [IOC] — cooking gas delivery

Address:

Thrissur, Kerala, 680002

We booked cooking gas on 02/03/2020. Our booking number is[protected]. We received an sms on 03/03/2020 with an invoice number[protected] without a delivery date and time. When the delivery man came and called (His mobile number [protected]) us at 12:47pm on 04/03/2020, we were out for grocery purchase. We told him that we will be back within 1 hour. When we reached home at 13:36pm we called him to know whether he is nearby. He said that he already send the message to ioc and told us call the agent sainik gas number [protected]. When we called the agent at 15:25pm on 04/03/2020 to know whether to cancel our booking and book again. They said don’t cancel, we will deliver within 2 days. From that date we were waiting for the gas delivery without going anywhere. This morning (06/03/2020) at 09:19am we received an sms “dear indane customer, your booking[protected] has been cancelled due to returned thrice”. So, we called the agent to know the fact, they receive information only after 3 days and told us book the gas again. We don’t know what is “returned thrice”. The delivery man called us only once. Our concerns are:
A) why the agent didn’t tell us to book again when we called then on 4th.
B) why they mention “returned thrice”. It is a lie and blaming the consumer.
C) they together wasted our 3 days time waiting for gas.
This is not the first time they are doing this to us. We kindly request you to look into this matter and give us justice. Thanks and regards