Indian Oil Corporation [IOC] — cylinder delivery related issue

Address:

79/1 Swinhoelane Kasba Kolkata-700042, Kolkata, West Bengal, 700042

Dear sir/madame,
As per the message i have received from indane that my cylinder has been delivered on 04.03.19 but to my utter astonishment i have not received the cylinder even today (05.03.2019). Last time also i have faced the same problem where i had to communicate with the delivery personnel who assured me to deliver the gas the next day but when i received the cylinder they failed to provide me the bill on my name (Consumer name: anamitra biswas cust no: 03806, lpgid:[protected] by telling that the my bill has been misplaced or given to some other customer. Due to the utter emergency i had to receive the cylinder without my recepit where i paid the whole amount for the cylinder referring to some other customer's bill. The delivery personnel assured me by telling they will issue me a bill and give it to me the very next day but i have not received the bill even today. This happed around 14th february 2019. Again i am facing the same problem where i have received the delivery message inspite of the delivery of my cylinder. I have attached your delivery message as a screenshot. I hope you will look into this matter with your kind attention.
Thanking you
Yours sincerely
Anamitra biswas
(Customer no: 03806)