Indian Oil Corporation [IOC] — cylinder is not delivered if lift is not working

Address:

Gokul gas agency undera Vadodara

Here we are facing so much issues regarding the cylinder delivery. Now a days delivery man (Imran) who is working with gokul gas agency near panchvati, undera vadodara. He always refused to give delivery at 3rd floor while lift is not working. He and gokul gas agency staff told us that they are not deliver a cylinder at upper floor while lift is not working.
Now my concern is that at the time of giving gas connection there is no any condition written ove there in the form. So why they are not deliver a cylinder at our floor.
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