Indian Oil Corporation [IOC] — Delay in delivery of gas refill cylinder.

Address:

Bangalore, Karnataka, 560077

The compliant is against the indane gas agency by name m/s. Aashisu indane gas agency, hegde nagar, bangalore - 560 077. I am holder of consumer number cx10718819. I have booked the refill cylinder on 22.06.2017 and the message is received that the same is booked vide reference no.290340 and the expected delivery will be in 7-9 days. I have received another message on 30.06.2017 that the cash memo no.[protected] is generated and the cylinder will be delivered shortly. The very same day another message is received saying that the cylinder is delivered. But i have neither received the cylinder nor got any phone call/message from the delivery boy. Immediately when contacted the delivery boy says that he is on leave and to enquire at their office. Immediately when i contacted the agency office, the girls at the front end are giving elusive reply and said that they will send the cylinder on the next morning. Repeatedly i have visited their office from 01.07.2017 till 04.07.2017 and it is for my surprise that i have received another message that the refill is booked under reference no.[protected] in my account again on 04.07.2017, and that the delivery will be in 9-11 days. I was running out of gas at my house and spent lot of money in buying food from hotels. My repeated requests fell in the deaf ears of the agency. Finally, my luck came only on 10.07.2017 after several visits to the agency office, the cylinder is delivered under a duplicate cash memo no.[protected] dated 03.07.2017.

This is my second consequent experience with the said agency.
How is it possible for a housewife to follow up for a refill cylinder with this kind of irresponsible agencies? Why the govt. Do not think of revoking their licence.

There is every possibility of selling the cylinders booked by the domestic consumers to the business entities by this agency at a premium rates.
Enquiry may be caused and appropriate action to be initiated against the said agency.