Indian Oil Corporation [IOC] — delay in tv and releasing of gas connection

Sir i am a cusomer of ioc indane gas agency (Vayusena gas agency }bikaner code 123792 since 2004 with a consumer no.1121 when i came to know that if a agency could not proud home delivery than the delivery charge must be deducted from the normal bill. When i asked the vsga bikaner to reduce the delivery charge as you had never provided the home delivery to me as well as other customers also those are residing out side the campus area like me. But the agency refused to do so after a long time i applied for trancfer of my gas connection from vayusena gag agency to bikaner indane code no.273539 on 28/12/2017.
And the vayu sena gas agency given me the ttv on 2nd feb, 2018. I got refilled my cylinder on 14 nov 2017 since that i have not received any refilled cylinder.
Now the bikaner indane is also not cooperating and unnecessary delaying to issue the connection by saying that wait for some time. As per there requirement i full filled and submitted all necessary document on 5/2/2018. Hence you are requested to ask the concern agencies to consider the customer and short out there problem in time instead of harassing them.