[Resolved]  Indian Oil Corporation [IOC] — Filling of less quantity of petrol at an IOC petrol pump

Address:	201308
Website:	www.consumercomplaints.in

The complaint is against the refuelling station (petrol pump) of IOC located at plot no 41, Udyog Vihar, Greater Noida. On 08 Oct 16 at around 1620 hrs, I went to the Udyog Vihar petrol pump and asked for petrol for an amount of Rs 1200. The staff at nozzle no 4 vanished behind the scene and a different person appeared who started filling up petrol in my car Maruti SX4. The pump however stopped at a reading when the amount indicated was Rs 377.29. When I enquired the reason, I was told that there was some testing on at that time and the pump will restart. I told the staff that I would pay Rs 377.29 and I donot want the rest. The staff however quickly produced a hand filled receipt for Rs 1200 and insisted that there was no problem. A picture of the receipt is enclosed. The pump was restarted thereafter and I was told that the fuel guage may be checked after the petrol is filled. I paid Rs 1200. When I checked the fuel guage of the car, I found that the quantity indicated was less than what it is supposed to be. When I told the staff that the quantity is less, they produced a computer generated bill stating that the bill is a proof of the quantity supplied. I was however sure that the quantity is less than 17.67 ltrs but it is approximation, I was not sure as to how much was the deficiency. A picture of the computer generated bill is enclosed.
When I got back home and discussed the matter with my wife, she mentioned that she had an exactly same experience at the petrol pump in Udyog Vihar one week ago.
I request that the matter may be enquired into and necessary action initiated.