Indian Oil Corporation [IOC] — filling of xtra premium petrol without asking

Address:	Panchkula, Haryana, 134109
Website:	www.iocl.com/VigilanceInquiry.aspx

Today on 03.01.2019, i went to m/s nirmal sain enterprises, iocl pump at sector 14, panchkula, haryana for getting the petrol refilled in my activa.
I asked specifically for petrol, but the operator very cleverly filled with xtra premium petrol with out seeking my permission. I asked him why he didn't asked or mentioned this before filling? He has no answer. To hide his fault, he started misbheaving. He even dared me to complaint upto any level and said that we will again do this.
Immediately i informed this to the outlet manager and asked him to provide me with the official complaint book of iocl. He provided me with a simple copy and asked me to write my complaint on that. I again asked him to provide with the official complaint book of iocl. He straight forwardly refused to provide the same and said that they don't know about any such complaint book. I asked him to give the name and contact of the higher authority to complain the matter but he again straight forwardly refused and said, i don't know. Also there was no information on any board about the complaining authority.

Pls take my this complaint against this petrol pump for cheating the consumers, misbehave by the staff and not providing the required mandatory information on boards & not providing the complaint book. I request for a strong action against the operator, manager as well as the owners so that these type of malpractices should be stopped immediately.
My cash memo no. Is 38199 dated 03.01.2019