[Resolved] Indian Oil Corporation [IOC] — First time booking always get cancelled / indane gas

arunmishraajm

from Bengaluru, Karnataka

Address:

560066

Hi,

This is the shameful to erase the complaint for Indane Gas, Indian pride. The Government is daily announcing that lot of guys giveup there subsidery, and they issued the Gas connection to lot of town and Women/ ladies those working in kitchen with wood burning choola.

This is not first time when i get upset for the indane gas guys, they are doing every time same. I booked through online usually and first time booking they will cancel and get the updated information on 6th day of booking.. it means the guy must have to book after 6 or 7th day and then may be after waiting for one week that guy may get the refill cylinder.
if i am booking through phone, it happening same booking get confirm getting mail and message for confirmation and getting cash memo made information and deliver shortly .. then after 2 - 3 day getting message by saying cancellation, and for further information call to dealer .. and Dealer's number not valid or always busy.. 24X7 busy.. I don't know what they are doing "without doing work they are busy"..

Details are:: booking ID [protected][protected] Cash Memo Date[protected] Booking Cancelled[protected]..

Can someone answer on that, or do i write this to PMO.. may be will get the revert..

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Aug 5, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .