Indian Oil Corporation [IOC] — Gas cylinder malfunction (Pin broken)

Nagabhushan Patnaik Balivada

from Bengaluru, Karnataka

Address:	Visakhapatnam, Andhra Pradesh, 530040
Website:	www.indane.co.in

Dear Sir,
This is with regards to a panic situation happened in my house on[protected] at 08.p.m. when we are trying to change the empty cylinder to a new one, after removing the sealed security white cap, gas was started pumping out with very huge noise. We didn't understand what to do by that time as everyone at home and my neighbours started shouting about the gas leak. Later some how I moved the cylinder to outside and ran away. In meantime we searched for the security cap and placed on its neck and called national gas complaint number 1906 and got the complaint number 40104. Later sometime a person from the local dealer attended and taken away the faulty cylinder. Now what to do and whom to complaint? Please advise. Thank you.

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Indian Oil Corporation [IOC] Customer Care

from Mumbai, Maharashtra

Verified Support

We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .